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Tourism Hospitality Management Program

Also See: Tourism Hospitality Management and Computer Applications Program

The two most recent labour market studies in BC have both come to the same conclusion – tourism in BC is a growth industry. Although this is great news, it does pose some challenges, not the least of which is establishing a strategy to make sure that BC has enough skilled people in the right place at the right time. The accommodation industry’s rapid growth creates enormous opportunity for a variety of career experiences and opportunities.

If you are interested in working in the accommodation industry, positions as a front desk agent, housekeeper or bell person are great ways to get an introduction to this sector. Along with meeting people from around the world, these front-line staff members have the advantage of learning about the various aspects of the hotel business (and an opportunity to climb the corporate ladder).

For those who are more interested in being behind the scenes, the accommodation industry also requires workers for business and trade-related positions – including accountants, marketers, cooks, bakers and carpenters.

With thousands of events being hosted at BC properties each year – such as conferences, weddings, seminars and so on – the accommodation sector also requires sales, support and event staff. An integral part of any hotel team includes sales representatives, concierges, event coordinators and others who help bring business to the property and ensure all of the events run smoothly.

So, whether you’re interested in being on the front lines or behind the scenes, working at a mountain resort, wilderness campground or a cosmopolitan hotel in the heart of the bustling city – a career in this dynamic industry can definitely accommodate you. This program offers AHLA (American Hotel and Lodging Association) Certificates.

Want to speak to someone regarding this program? Click here to contact us.


Entrance Requirements: Grade 12/GED or mature student status. Applicants must successfully complete the admissions interview and entrance assessments.


Total Program Hours: 660 Hours.
Full-time Program Length: 33 Weeks (7.7 Months).
Practicum options available in some campuses – Work Placement Overview.


Career Opportunities: Travel Consultant; Reservations Agent; Destination Coordinator


Program may not be available at all campuses. Program content is subject to change.


Courses

AD001 – 10 hours
Foundations of Technologies

  • Computer basics/file management
  • Internet/email/keyboarding

AD111 – 40 hours
Word Processing Applications

  • MS Word editing, layout, templates, styles and sections, mail merge, tables, charts, desktop publishing

GE001 – 10 hours
Foundations for Success

  • Goal setting, note taking, problem solving, team work
  • Overview of policies & procedures

GE121 – 40 hours
Career Planning and Management

  • Interview techniques
  • Create an employment package

HS241 – 40 hours
Food and Beverage Management (AHLA)

  • Management fundamentals
  • Cost and pricing strategies
  • Sanitation and safety
  • Menu management

HS321 – 40 hours
Dimensions of Tourism (AHLA)

  • How travelers shape global tourism

HS333 – 40 hours
Managing Front Office Operations – Lodging Industry (AHLA)

  • Hotel organization, front office

HS424 – 40 hours
Resort Management (AHLA)

  • Resort development
  • Marketing and investment concerns
  • Front-of-house and heart-of-house management

HS472 – 40 hours
Hospitality Sales and Advertising (AHLA)

  • Hospitality marketing plan
  • Effective advertising including print and broadcast
  • Public relations and publicity

HS478 – 40 hours
Convention Management & Service (AHLA)

  • Meetings & conventions market
  • Food service & service related issues

TM200 – 40 hours
Europe

  • Travel geography
  • Airport codes, languages, currency
  • Cultures of tourist destinations

TM201 – 40 hours
North Central and South America

  • Travel geography
  • Airport codes, languages, currency
  • Cultures of tourist destinations

TM202 – 40 hours
Worldwide Destinations

  • Africa, Middle East & Asia

TM206 – 40 hours
Ground Transportation

  • Railways of the world and rail tour terminology
  • Car rental procedures and motor coach transportation
  • Insurance related to car rentals

TM208 – 40 hours
Cruises

  • Terminology
  • Selling cruises

TM214 – 40 hours
Tours

  • Itinerary planning
  • Insurance
  • Tour terminology

TM215 – 40 hours
Tours / Tourism Industry Skills

  • Research on the internet
  • Adventure and eco tours
  • FoodSafe, Serving It Right, WorldHost

TM222 – 80 hours
Ticketing/Sabre Computer Training

  • International and domestic itineraries
  • Airline accounting – BSP
  • Ticketing functions and related documents