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Business Office Concepts Program

Virtually all projected openings in this field result from the need to replace retiring workers which will create many additional openings in this field.

This is a very large occupational group because most businesses require clerks to ensure that records are properly kept, clients are attended to and office equipment is efficiently used. Most clerks perform general clerical duties, though some have specialized tasks or concentrate on one type of work.

Workers in this clerical group perform a range of duties to keep offices running smoothly. Often their titles describe their main responsibilities (for example, receptionist), but most workers will be involved to some extent in a variety of tasks.

Although their work loads will vary by size and type of office, general office clerks or clerk/typists generally type correspondence, reports and other documents. They also maintain filing, inventory, mailing and database systems, provide general information to clients and the public, and maintain files and records. They may perform routine bookkeeping tasks, such as preparing invoices and bank deposits.

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Entrance Requirements: Grade 12/GED or mature student status. Applicants must successfully complete the admissions interview and entrance assessments.


Total Program Hours: 420 Hours.
Full-time Program Length: 21 Weeks (4.9 Months).
Practicum options available in some campuses – Work Placement Overview.


Career Opportunities: General Office Clerk; Receptionist; File Clerk; Database Management; Clerk Typist; Word Processing Operator


Credits may be applicable to Sprott-Shaw Degree Program.


Program may not be available at all campuses. Program content is subject to change.


Courses

AD001 – 10 hours
Foundations of Technologies

  • Computer basics/file management
  • Internet/email/keyboarding

AD111 – 40 hours
Word Processing Applications

  • MS Word editing, layout, templates, styles and sections, mail merge, tables, charts, desktop publishing

AD121 – 40 hours
Spreadsheet Applications

  • MS Excel worksheets (formulas/functions)
  • Organize & analyze worksheet data

AD131 – 40 hours
Database Applications

  • Enter & maintain MS Access database
  • Reports, design queries, macros
AD191 – 40 hours
Modern Office Technologies

  • Management of office information
  • Mail, appointments, telephones, meetings, business machines, bank statements

AD192 – 40 hours
Business Document Efficiencies

  • MS Word electronic files, business documents
  • Develop speed & accuracy

GE001 – 10 hours
Foundations for Success

  • Goal setting, note taking, problem solving, team work
  • Overview of policies & procedures

GE111 – 40 hours
Critical Skills in Communication

  • Research, prepare, deliver presentations
GE112 – 40 hours
College Writing

  • English grammar review
  • Memos, email, letters
  • Critical thinking

GE121 – 40 hours
Career Planning and Management

  • Interview techniques
  • Create an employment package

GE122 – 40 hours
Dynamics of Customer Service

  • Effective customer service & support
  • Problem solving – theory & applications

GE131 – 40 hours
Powerful Presentations

  • Effective presentation using MS PowerPoint